Booking terms
Booking terms: deposit, changes and refunds
What you pay and when, how to change or cancel, what happens if we have to change a tour or a show, and what we strongly suggest you buy: travel insurance.
Payments
Deposit and balance
| Payment | When | Amount |
|---|---|---|
| Seat hold | When you ask | Free for 72 hours |
| Deposit | To confirm | $300 per person |
| Balance | 60 days before departure | The rest |
| Late booking | Less than 60 days before | Full price |
| Day tours | When you book | Full price |
Deposits and balances by card or bank transfer; day tours by card when you book. A Backbeat Roads gift card counts toward the deposit or the balance. Payments are held in a separate client trust account until you travel. How we handle your details: privacy policy.
Changes
Moving your date or your tour
- Free date change
- Move to another date of the same tour, or another tour, up to 45 days before departure, at no charge. Any price difference applies.
- Festival dates
- Festival tickets are bought for one weekend. A change to another festival date depends on tickets; we try, but cannot promise.
- Name changes
- Free up to 30 days before; after that, any airline fees apply if we booked your flights.
- Extra nights
- Add nights before or after the tour until the balance is paid.
Cancellation
If you cancel
Charges per person on the tour price, counted from the day we receive your email. Flights booked through us follow the rules of the airline.
| When you cancel | What we keep |
|---|---|
| More than 60 days before departure | The deposit only ($300 per person), or move to another date free up to 45 days before |
| 59 to 45 days before | 30% of the tour price |
| 44 to 30 days before | 50% of the tour price |
| 29 to 15 days before | 75% of the tour price |
| 14 days or less, or no-show | 100% of the tour price |
| Day tours | Free up to 7 days before; after that, the full price |
If we change or cancel
Your money back, in full
If a group does not reach its minimum of six guests, we tell you at least 60 days before departure and offer another date, another tour or a full refund. If we must cancel for any other reason, you get every dollar back.
If a hotel changes after you book, we replace it with one of the same class and tell you in writing.
Flights
If we book your flights
Flights are optional. If you ask us to book them, we confirm the fare before you pay, issue the tickets after the deposit, and follow the rules of the airline for changes and refunds. Our operations desk watches the flights and rebooks if a connection breaks.
Insurance
Please insure your trip
Travel insurance is not included. We strongly suggest a policy with trip cancellation and medical cover, bought within 14 days of your deposit so pre-existing conditions can be covered.
Check whether your health plan covers care out of state. Ask us what to look for in a policy; we do not sell insurance ourselves.
Shows and venues
When a show changes
- Lineups
- Artists cancel and clubs change their bills. If a show in the program is canceled, we replace it with one of the same kind or refund the ticket value.
- Studios
- Working studios sometimes close for a session. We move the visit to another day of the tour, or to the nearest studio of the same era.
- Festivals
- Festivals run in rain. If a festival cancels a day, the refund follows the festival's own policy, and we pass all of it to you.
- ID and age
- Some clubs are 21 and over and check ID at the door. Please carry a government photo ID every evening.
- Bags
- Theaters and festivals limit bag sizes. We send the rules for each venue with your documents.
Email us
Questions about the terms? Ask us
Write to a travel advisor with the tour, the date and whether you want us to book flights. We answer within one business day with seats and the exact price. Nothing is charged until you decide.
- Tours[email protected]
- Everything else[email protected]
Email a travel advisor
[email protected]SubjectQuestion about booking terms
What to include
- The tour and the departure date you would like
- How many are traveling, and double, twin or single rooms
- Whether you want us to book flights, and from which city
- Names as they appear on your photo IDs
- A phone number and any questions
We use what you send only to answer you and plan your trip. See our privacy policy.